Privacy policy
Privacy Policy
Last updated: June 2026
This Privacy Policy describes how Lightsmart (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit lightsmart.tech, make a purchase from us, or otherwise communicate with us regarding our products or services.
For purposes of this Privacy Policy, “you” and “your” means the person using our website or services, including customers, website visitors, and anyone else whose personal information we collect.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our website or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. If we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date.
How We Collect and Use Personal Information
To provide our products and services, we collect personal information from several sources. The information we collect depends on how you interact with us.
We may use the information we collect to process orders, arrange shipping, communicate with you, provide customer support, improve our website and services, comply with legal obligations, enforce our terms and policies, prevent fraud, and protect our rights and the rights of our customers.
Personal Information We Collect
Information You Provide Directly
Information you provide directly to us may include:
Contact details, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account access or security.
Customer support information, including information you choose to include when contacting us.
Some features of our website or services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using certain features or completing a purchase.
Information We Collect Automatically
We may automatically collect certain information about your interaction with our website and services, including device information, browser information, IP address, network connection information, and information about how you use our website.
We may collect this information using cookies, pixels, and similar technologies.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who support our website, payment processing, shipping, analytics, marketing, advertising, fraud prevention, and customer service.
For example, Shopify supports our online store, and payment processors collect payment information to process your payment and fulfill your order.
How We Use Personal Information
Providing Products and Services
We use personal information to process payments, fulfill orders, arrange shipping, manage returns and exchanges, provide customer support, send order-related communications, and provide other services related to your purchase or account.
Marketing and Advertising
We may use personal information to send marketing communications, show advertisements, understand how customers interact with our website, and improve our products, services, and customer experience.
You may opt out of promotional emails by using the unsubscribe link included in those emails.
Security and Fraud Prevention
We use personal information to detect, investigate, and help prevent fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your login credentials secure. If you believe your account has been compromised, please contact us.
Service Improvement and Customer Support
We use personal information to respond to customer inquiries, improve our website and services, and maintain our relationship with customers.
Cookies
Like many websites, we use cookies and similar technologies to power and improve our website, remember your preferences, analyze website usage, and support marketing and advertising.
Most browsers accept cookies by default. You can set your browser to remove or reject cookies, but doing so may affect certain features or functionality of our website.
For more information about cookies used by Shopify, please see Shopify’s cookie policy.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
With vendors and service providers who perform services on our behalf, including payment processing, shipping, fulfillment, analytics, customer support, marketing, advertising, cloud storage, and IT services.
With business and marketing partners who help us provide services or advertise our products.
When you direct us, request that we disclose information, or otherwise provide consent.
With our affiliates or within our corporate group, if applicable.
In connection with a business transaction, such as a merger, financing, sale, reorganization, or bankruptcy.
To comply with legal obligations, enforce our terms and policies, respond to lawful requests, prevent fraud, or protect our rights, customers, and business.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
Third-Party Websites and Links
Our website may include links to websites or platforms operated by third parties. If you visit third-party websites, you should review their privacy policies and terms. We are not responsible for the privacy, security, accuracy, or practices of websites or platforms we do not control.
Children’s Data
Our website and services are not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can take appropriate action.
Security and Retention
No security system is perfect, and we cannot guarantee absolute security. We recommend that you do not send sensitive or confidential information through insecure channels.
We retain personal information as long as reasonably necessary to provide our services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access to personal information we hold about you, request deletion, request correction, request a copy of your information, restrict or object to certain processing, withdraw consent where applicable, or appeal a decision we make regarding a privacy request.
These rights are not absolute and may apply only in certain circumstances.
To exercise your rights, please contact us at support@lightsmart.tech. We may need to verify your identity before responding to your request.
We will not discriminate against you for exercising your privacy rights.
Complaints
If you have concerns about how we handle your personal information, please contact us at support@lightsmart.tech.
Depending on where you live, you may also have the right to contact your local privacy or data protection authority.
International Users
If you access our website from outside the United States, please understand that your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.
If required by applicable law, we will rely on recognized data transfer mechanisms for international transfers of personal information.
Contact
If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us at:
Lightsmart
601 South Kings Drive
Suite KK
Charlotte, NC 28204
support@lightsmart.tech